Privacy Policy

This Privacy Policy explains how The Auraa Care (“we”, “us”) collects, uses and safeguards information you provide through this website and at our clinics in Noida.

Information we collect

• Enquiry and appointment details you submit through our forms — name, phone number, preferred clinic, service of interest, preferred date and time, and any message you add.
• Communications when you contact us by phone, WhatsApp or email.
• Clinical information collected during consultation and treatment, which is held in your medical record and handled under applicable medical confidentiality standards.
• Basic technical data such as device and browser information, used to operate and improve the website.

How we use your information

• To respond to your enquiry and schedule and confirm appointments.
• To provide and follow up on the care you request.
• To contact you about your enquiry or appointment by phone, WhatsApp or email.
• To keep records required for clinical, legal and administrative purposes.

Appointment enquiries submitted through the website are sent to us via WhatsApp and are also recorded in an access-restricted spreadsheet used only by our clinic team to manage and confirm appointments.

Sharing

We do not sell your personal information. We share it only with service providers who help us operate (for example, messaging and hosting providers), and where required by law or to protect our rights.

Retention

We keep enquiry data for as long as needed to respond and for a reasonable period afterwards. Clinical records are retained for the period required under applicable regulations.

Your choices

You may ask us to access, correct or delete the personal information we hold about you, subject to record-keeping obligations. Contact us at drdivya@theauraacare.com.

Contact

The Auraa Care, Noida, Uttar Pradesh. Email: drdivya@theauraacare.com.

This is a template document provided for the launch of the website and should be reviewed by a qualified legal advisor before it is relied upon.